Reviews
“Wonderful service! The customer service team was transparent, quick to respond and friendly throughout the process. Dereck fixed our problem quickly and was incredibly kind in helping us navigate the AC related issues. We were very happy and will use the services again if needed.”
“Jeff very knowledgeable. I appreciate his openness and willingness to answer my questions. He’s also very quick at completing the tasks at hand.”
“Derek & Mike, the techs from Mason did a good job. They were on time and did a thorough job. There was a complete report on our system when the completed their work.”
“Jim Emmons was very expert in analyzing and replacing a board which was a controller to refrigerant in the system. It is great to have the Trane air conditioner operational as we go in to the summer months!!!!!!
Also everyone I have met from this company is very personable and easy to communicate with. Jim has been part of the team that services this AC for many years.
Thanks!”
“Bryan was the person that always comes in for maintenance of our AC unit. This time he also came in to replaced the contactor for the condenser. He did a wonderful job, was very quick and efficient.”
“The technicians are always polite and don’t leave a mess.”
“Jeff did an excellent job. He let me know when he expected to arrive, was polite and thorough. He made sure that the wiring issue I had was not impacting the the functionality of my AC unit. He answered my questions and offered follow-up information via the office. Jeff left a good impression of your company. Thank you!”
“Christian was super nice, on time in fact early, was upfront with quote, completion time. The finished product was exactly what we asked for. To finally get great customer service from a company during these times was a breath of fresh air. Would totally recommend.”
“Technician is always friendly, courteous, and very knowledgeable. He performed his job and then explained how everything was working. He recommended your service plan, which I’m thinking about.”