Reviews
“Just had my AC unit serviced by your technician Jim Emmons–He did an outstanding and professional job, and was very personable. Congratulations to your management for hiring top notch people like Mr. Emmons; it tells me much about your company!!”
“Very prompt, professional, Informative and honest . The old unit that was on my house was 19 years old. It was installed by this company. I bought this house 10 years ago. I didn't have any trouble with the old unit but when it died it did it for good. I decided to replace it other than to start repairing old equipment. When I called Mason Pro Services they were here the next day. The old unit died on Thursday and the next Tuesday a new unit was installed up and running.”
“I had my ground unit replaced (condenser/compressor section) in a split system. The job was complete in about 3 hours. The experience was definitely a 5 star one! From the initial call to Nate in the office to Justin and his apprentice Ben. it was one of the easiest jobs we've had done. They were all polite, helpful, knowledgeable, professional and answered all my questions and there were many and they were very patient with that. Thanks for the great experience guys!
Carl B.”
“Mason Pro came and installed a new high efficiency Trane XV System in the house. The closet space was tight, but they knew what they were doing and got it in and it looks great! The techs were friendly and did a clean job! I recommend them to anyone who wants real professionals working at their house.”
“I needed help. The guest bathroom toilet cracked & after the initial clean-up, I called Mason Pro. You see, last year, they installed a brand new A/C system at my house & it all went smoothly.
Called at 10:00am ..by 11:30…my plumber Mitchell arrived. I lucked out. You couldn't ask for a nicer guy who was neat, professional, knowledgeable and efficient. From start to finish, Mitchell handled everything & took all the stress away.
No doubt in my mind that when the next catastrophe happens ..I'm calling Mason Pro. So should you!”
“If possible, I would give Mason Pro 10 stars. Had my yearly a/c checkup on April 29th. After running some tests, Mike felt there was a defective TXV valve that would need to be replaced. I was surprised as the unit is only 3 years old! But this being the second unit purchased from Mason…I trust them. Mike came back May 1st to replace the valve. In the process of doing so, he found that it wasn't the valve at all, but a valve outside that wasn't completely open causing the problem. After opening the outside valve completely, the "non-repair" was finished. I can't thank Mike enough for finding out what the problem was. Ben arrived to do the cleaning of the evaporator coils doing it quickly and between the two of them, my system is now running great and more importantly correctly. THANK YOU both for your time and work today. The reps from Mason are some of the most efficient, polite, honest, and knowledgeable. Mason Pro is the BEST!!”
“Kirk is a amazing tech and great person always provides great service”
“John Areikat provided exceptional service explaining how each thermostat works and helping with installation of the app on my phone. Later Daniel stopped by to fix a plate that was not screwed in properly on the air handler. Each person I talked to was polite and helpful.”