Archives: Reviews
“It was a lucky day for us when we contracted with Mason. Our Trane A/C decided to malfunction leaving us with no air smack dab in the middle of an Arizona summer. Through our friend Jim E. (a Mason employee) we made the call, met with the greatest sales rep Joe Calo and within 24 hrs the ball was rolling to proceed with a new Trane system. Installation was immediate, the system was in stock & our install team (Ron, Riley & Frederick) worked tirelessly, professionally & courteously to get the job done. Mason is a customer-centric organization which operates like a well-oiled machine. Our 1-week followup was handled skillfully by Dion & Jessie who know more about A/C than anyone could fathom. Warranty plans are phenomenal, office staff was efficient and we thank Mr. Mason for the high standards he has instilled in his team. Certainly, entrusting Mason Pro Services, was the best decision.”
“I called early morning with a water main break, so no water. They told me that they don’t have anyone available until afternoon but they would try to move some things around. Within 5 minutes, I get a call back, David is on his way and will be there in 30 min. David shows up ~15 minutes later and fixed the leak in ~20 minutes. Bamm! I have water again.
I had been calling everywhere with no luck. I went from no water to problem fixed in an hour once a got ahold of Mason. You just don’t find great customer service AND quality workmanship like that anymore.
Thank you David and Mason Pro Services, you will definitely be the first call I make next time.”
“Installed new outdoor fan and light fixture. Very knowledgeable, professional, and work area was well cleaned when they left. Would definitely recommend!”