Archives: Reviews
“Kirk is a amazing tech and great person always provides great service”
“John Areikat provided exceptional service explaining how each thermostat works and helping with installation of the app on my phone. Later Daniel stopped by to fix a plate that was not screwed in properly on the air handler. Each person I talked to was polite and helpful.”
“Always great with customer service”
“Christian was just on time to my house for a complex electrical problem I had. He was very polite, knowledgeable, efficient in his work and gave me insight as to what needed to be done for continued maintenance. He completed everything requested leaving the area clean and completed the job quickly in a timely manner!”
“Jim came out for the spring maintenance and system check on our Trane units before the temps start heating up. He looked into an intermittent issue we were having on one unit and was able to catch it and diagnose the issue. Really appreciate having Mason's experts maintain our variable speed AC systems (we love these for keeping the house temps steady and comfortable). Jim explained the issue in detail and his expertise was obvious. As usual, Mason does a great job communicating, shows up on time, and always sends a pro like Jim.
JJ”
“Mitchel came out to fix a tub drain and faucet. He was on time, pleasant and did a great job.
Thank you”
“John was really great! In addition to the service I asked him to open and jar and he was happy to help at no additional cost.”
“Experenced a problem with our heat pump during a week of unseasonably cold weather, called Mason Pro Services and within hours a technician (John) arrived. I explained the problem, he performed some diagnostic tests and located the problem, explained it that it was a wiring issue, fixed it at a reasonable cost. He was knowledgable, polite and professional and solved the problem. We will definitely call Mason Pro the next time we need service or repair.”
“Dion was terrific. Very professional and thoroughly checked our new installation of 3 HVAC units and carefully and completely explained to us how to work with new control thermostat. Very pleasant and informative. I am very impressed with the technicians that have visited our home in Desert Mountain.”
“Mack is the best and my favorite since he’s been to my house so often for my plumbing issues. I am so lucky to find a business that can take care of my electric, plumbing, and HVAC. I can always count on you guys to get the work done.”
“John was very professional yet friendly as well. Everything was explained. Great job”
“This company is five star all the way. They are prompt, professional, and courteous. Answered all questions that I had. So far I have used them for my AC/furnace maintenance, for plumbing issues, and electrical. I would definitely use them again. Highly recommend!”
“Diontae was just perfect today. Got great explanations along the process. So glad he could fix the breaker box today. You are my new favorite company!!!”
“Travis was great for service and my toddler grandchildren!”
“David and his crew were great. They were very friendly and customer focused.”
“5 for fantastic service! Christian was thorough, caring, and a knowledgeable professional! I will always be able to trust him! Thank you!”
“Just a note to let you know how pleased I am with the service provided by John A. He definitely would rate a 5 on your scale with 5 being the highest. John is a valuable asset to your company because of his knowledge, dependability, customer oriented service, and expertise. He is the reason I chose Mason Pro for service. Sincerely, Lillian Moss”
“I enjoyed Mike working here yesterday. He was very efficient, personable, kind, gentle, and seemed efficient. Explained things well!”
“HVAC tech Tristin was excellent. Tech explained everything very well and was courteous. The service could not have been better, it was all great.”
“I wanted to say I’m not a person to do Google reviews, I don’t like doing that, but the tech who was here, Tristan, was great! Your guys are always great but he was even better. Like he was phenomenal and went out of his way. I mean he had a paint brush and he was cleaning the returns! He was so kind. Your guys are always five star guys but he was a six star!”
“Cristian installed the electricity in our new shed. He came out immediately after I made contact with Mason, listened to what we wanted done, sent me a quote promptly and completed the work in the time frame we needed. He did an excellent job. He was very professional, answered all my questions, and installed everything in a very organized and efficient manner. He cleaned up the entire work area after he finished and went through and explained everything he set up for us. The work looks great and exactly what we asked for. He really knows what he is doing and we had confidence in his work. I would hire him again for any future electrical work.”
“I had a shower pipe issue that involved some soldering. Mack came out and fixed it right up! Fast friendly and affordable. My favorite kind of service. Thank you Mason will recommend to friends and fam!”
“The estimate provided and the service delivered exceeded my expectations. I was so impressed with the quality and service provided that I requested a new estimate for some additional electrical work that is needed for our home. Cristian was very professional in the work he provided despite the attention he received from our Scottie Terrier-Spartacus (aka Sparty).”
“I truly appreciate your company answering the phone, giving me a 30 minute heads-up & being on time and professional. Not common in today's world. Thank you”
“Willis provided first class service and effectively communicated our options. He was knowledgeable and professional throughout. I would be pleased to use his services in the future.”
“AC died during high temps. Senior Service Tech, Jim, arrived and literally saved the day. He took one look, saw the problem, explained what he was going to do and why, and did it. He was courteous, friendly, and didn’t waste any time. The call center crew were equally caring in helping me get the right person to do the job. Hats off to Jim and Amy. Five stars to each of you. Thank you!!”
“Very professional service. No effort to invent ways to charge more or find other ptoblems. I will recommend your services.”
“Christian was very nice, professional, and knowledgeable. He found my issue in 10-15 mins and had everything fixed in short order. Pricing was very reasonable. Hight highly recommend!!”
“First of all, 5 Stars is not enough! We were fortunate enough to have David and Stevie as our service repair people who came out to locate and repair a leak. What a team! I can’t think of enough adjectives to describe these two gentlemen. Courteous, efficient, competent, professional. And I could go on and on, but you get the point. Not to mention they were out the very next morning after my husband called. And to add to that, they arranged for the restoration company to come out, and they showed up while Stevie was finishing the repair! We have never had an issue handled to professionally and hassle-free. Thank you Mason Plumbing. And a special shout out to David and Stevie for a job well done.”
“💯 satisfaction! Stevie Kidd did an outstanding job repairing a leaky faucet in my bathroom. He represents the best personal and professional qualities for MasonProServices. I’d be happy to recommend his services to my friends and colleagues in the Tempe, Arizona,
Carlos J. Ovando, Ph.D.
Emeritus Professor
School of Transborder Studies
Arizona State University”
“Jim was terrific- he's knowledgeable, friendly and customer focused!”
“Quick, friendly and courteous service. Sam did a great job! We will definitely recommend and when needed will call Mason!
Thank you”
“Once again great service. The only company we use for HVAC and Plumbing.”
“Great guy, personable and informative and a pleasure to have him here. Fixed my plugged sink quickly.”
“Extremely prompt and reliable. The technician Jeff was wonderful, very friendly, efficient and explained everything well. Will recommend this company for sure.”
“Set an appointment yesterday 8/8 and Christian just finished up at 8/9. He was great and explained/answered every question I had. Finished up the project very quickly. Was on time within the appointment window and friendly/professional. Will be using Mason pro services if needed again because of Christian!”
“This was our first service with you as our last company we were very loyal to for 16 yrs became disloyal to their customers, so we switched. Referred by our neighbor who has used you for years. Triston was very knowledgeable and we are very happy with the maintenance check. We have a new regular company!!”
“The repair person is very knowledgeable and professional. He displayed strong people skills and was able to communicate in a professional and relatable way.”
“Professional, friendly, and expedient. He went beyond to accommodate our family. Thank you!”
“Showed up on time, very considerate and knowledgeable. Very satisfied 😊”
“Great service, on time and the technician was very helpful and polite.”
“They came when they said they would and they were clean and professional. Great service.”
“Excellent service company, great communication, prompt on the job, very professional. Excellent overall.”
“Mason Pro arrived at my home on time, ready to work and stayed until the job was completed (about 6 hours). Mike was very knowledgeable and did a great job and now my air conditioner works! I would highly recommend Mason Pro and will be hiring them in the future when the need arises. Thanks Mason Pro!”
“I’ve done business with Mason mechanical for many years. They’re great people, do, great work, and easy to get along with. You can trust these guys.”
“Deonte did an excellent job installing Tesla charger! On time and very professional! Thank you!”
“Response was timely and extraordinarily speedy due to the time of day. The technician was professional and courteous.”
“I would highly recommend. Our service repair man, Jeff, was very knowledgeable and professional. Was able to repair problem very quickly and charge was very reasonable.”
“AC went down during record extreme heat. No appointment available the day of call at 4pm. Appointment set for after hours next day. Received a call 15 minutes later and was able to squeeze in after hours same day. Kurt arrived before 6pm with a very courteous and professional attitude. Even though he had most likely been working hard from early in the day, he was very concerned with resolving our issue of no Ac ,inside temp upstairs 100, down 84. Kurt diagnosed the problem and worked diligently to repair quickly. No doubt you can depend on Mason and more importantly Kurt. He was the face of the company and you couldn’t ask for anyone better. AC is fixed for the moment with the additional repairs to correct the issue scheduled. And to answer your question, no , not a ridiculous cost. Extremely reasonable and honest. Which is refreshing! Thank you Mason Pro Services, and Kurt. You made it happen!”
“Just wanted to say how pleased we have been with Aaron. This was his second visit to our home, he installed our tankless water heater and then returned to do scheduled maintenance. He is very knowledgeable and professional. Thank you for hiring such amazing technicians.”
“As consistently excellent service, a very knowledgeable service technician who took his time to correct the issue”
“Our entire experience was exceptionally excellent! I asked at our church if anyone could recommend a plumber. One of the office staff said that Mason Pro Services is what the Church used to repair the A.C. and they were extremely happy with the service and the price. I called Mason Pro and the gentleman who answered the phone listened and said he would send out someone the same day. Mike arrived within a couple of hours and he listened while we detailed the problem. He explained the repair and quoted a price for that repair. When the first repair didn’t totally solve the problem,. he proposed a second repair and quoted a price. That solved the problem, and made us happy campers. Mike was courteous and stuck to the quoted price and answered all our questions. I think he deserves a raise!”
“Our usual a/c repairman retired and we didn’t have anyone else in mind. Since it was late in the evening, we called a trusted friend who referred us to Mason Pro Services who they have used previously with a good result. I prefer family owned local business and got exactly what I was looking for in excellent service, communication, call backs, and recommendations for our future needs. I also like that this company has multiple services besides air conditioning services. Today’s experience did not disappoint.”
“Amazing experience from start to finish! Everyone we worked with from this company was knowledgeable, friendly, and honest. I would highly recommend Mason for all service needs.”
“Christian was awesome and professional. I would recommend Mason Pro Services.”
“John was able to fit us in same day and the visit was quick, thorough, resolved our issue. Will definitely call Mason Services again.”
“Mike was absolutely amazing! Polite, knowledgeable, efficient and cleaned up everything.”
“I highly recommend Mason Pro Services. I needed a 220v outlet put in. They were flexible with my schedule and accommodated me the same day. The work was done perfectly. Thank you!”
“Mason Pro was at our house in Gold Canyon and had located the underground leak within three hours of being notified that we suspected a leak. Remarkable service.”
“Friendly, on time, helpful, knowledgeable”
“Kudos to Sherome. He did a great job with our commercial AC and evap cooler repairs. Excellent customer service. Sherome carries himself very well.”
“On time, friendly, knowledgeable, resolved problem quickly, I would call them again”
“Prompt, polite, and got the job done well with reasonable pricing.”
“Jim has handled my a/c maintenance for a couple of years now, and he’s always professional, polite, and in a good mood…even when he is working outside in the summer. When my unit couldn’t keep up with the thermostat due to a leaky condenser coil, he made sure that I stayed cool while a new coil was ordered, did the replacement w/in 10 days, and helped another technician learn the process…all with a smile on his face. Thank you Jim, and Mason Pro, for being a terrific partner for my a/c needs.”
“I had a great experience with the technician. He was very knowledgeable and made sure to find the problem. I will be reaching out to them the next time I need something”
“Absolutely the best service tech that I’ve ever had the opportunity to service my a/c ‘s. Polite, knowledgeable and well mannered. It was definitely a white glove service. I hope Mason Pro recognizes the treasure they employ . Couldn’t have been more pleased.”
“Jeff was on-time, knowledgeable and personable. He trouble-shooted the problem on our oven-range circuit to a bad connection behind our oven that affected both our oven and flat-top range. He worked quickly and methodically and was finished in an hour. The price was very reasonable and we love to cook so we’re very happy.”
“I was very happy how fast we were able to get someone to the house. Prices were better than we thouand the service done was top notch. Very clean, quick, and professional. It will be a delight telling people to use this service for all their electrical needs.
That you very much.”
“Great company, Honest fair service! Will and have recommended to all my friends!”
“Jim Emmons was extremely helpful and courteous. He answered my questions in terms I could understand”
“Working with Mason Pro is always very easy. Their whole team is friendly, knowledgeable and they get the work done quickly. Thank you!”
“Everything was wonderful. Service was good, fix the problem and came back again to fix it when something else happened. Would recommend you to anyone!”
“Kirt was very personal and professional. He represents Mason well!”
“Even though we started an hour and a half late, James and Johnathon did not try to hurry the install at all. They took their time to ensure that things were done correctly. They even caught one of their own mistakes that could have resulted in serious piping and other damage. They were courteous and knowledgeable answering all of our questions. They even took a few minutes to get to know our puppy dogs! You have good techs on your team.”
“I am very happy with Mason Pro Services. Had Dave come out for several projects included in the bathroom remodel and will continue to use him for future plumbing projects. Dave was punctual, communicated very well and did a great job.”
“Outstanding company. Karate and Stevie were awesome!”
“Excellent service from the initial phone call to book an appointment to the end. Our plumber was on time, professional, courteous, and experienced, and ensured everything was working properly after the repairs. He gave us peace of mind that no mold or water damage was noticeable around the bathtub or outside the house. He was more than happy to answer any questions we had and even recommended water softener to our house due to hard water. He told us upfront of the cost this project might cost. I would not hesitate to have work done by Mason Pro services everyone provides the same exemplary standard of service and professionalism THANK YOU!”
“My husband is so happy. All the electrical especially related to operation of pool equipment, is working again. Its been couple of years!!! Thank you Jeff!”
“This is not our first experience with Mason Pro Services Electrical and it will not be our last. As a business owner I understand customer service and how important it is at all levels. From the moment we started our project with the initial call to where we are today I have absolutely nothing but high marks for Mason. The crew that was at my home today worked diligently for twelve hours to meet our needs. Thank You for your attention and professionalism. We appreciate everything”
“Their salesman explained all the system choices and answered all my questions and concerns so I could choose the right system. Their installation crew was very careful with my house and performed an excellent installation. The supervisor follow up explained all the app capabilities of the system.”
“Excellent service from the initial phone call to book an appointment to the end of service. Love how the company informed me of different payment options including payment plan availability. Our electrician was on time, courteous, and knowledgeable. He was professional, courteous, and experienced and did a He was professional, courteous, experienced and did thorough job diagnosing the issue. ensured everything was working properly after the repairs. He gave us peace of mind that the breaker switch box and grounded GFCI Outlets were in good working order. He was more than happy to answer any questions I had which were many. He was happy to switch out my light switch for a dimmable one even when I didn’t originally call for the service. He told us upfront of the cost and proceeded with the work. I would not hesitate to have work done by Mason Pro services if everyone provides the same exemplary standard of service and professionalism THANK YOU!”
“Mason technicians are great! Mack is excellent, very respectful and works fast! Would recommend!
I do have to say, as for Mason Pro Services the company, it would be really nice if they would offer discounts to Military/Veterans and first responders. We have both in our house hold and I was told it is not an offered, that was a disappointment.”
“Alfredo took the time to explain everything to me. He did a great job.”
“We had an unusual plumbing issue and called David from Mason Services to get a second opinion. He assessed the problem, made recommendations and was quite knowledgeable on the subject. We will definitely call him back when this needs to be fixed and for any other problems that arise.”
“There is a reason I continue to use Mason for all my AC maintenance and repair needs. The reason is the people, like Quentin who serviced our AC units today. Hard working, honest, attention to detail, great customer service with excellent knowledge of our AC units. He is just a great example of what I come to expect from Mason Services. There is no point in going anywhere else so pleased. Once again THANKS Quentin, hope we are fortunate to have you working on our AC in the future.”
“Wonderful service! The customer service team was transparent, quick to respond and friendly throughout the process. Dereck fixed our problem quickly and was incredibly kind in helping us navigate the AC related issues. We were very happy and will use the services again if needed.”
“Jeff very knowledgeable. I appreciate his openness and willingness to answer my questions. He’s also very quick at completing the tasks at hand.”
“Derek & Mike, the techs from Mason did a good job. They were on time and did a thorough job. There was a complete report on our system when the completed their work.”
“Jim Emmons was very expert in analyzing and replacing a board which was a controller to refrigerant in the system. It is great to have the Trane air conditioner operational as we go in to the summer months!!!!!!
Also everyone I have met from this company is very personable and easy to communicate with. Jim has been part of the team that services this AC for many years.
Thanks!”
“Bryan was the person that always comes in for maintenance of our AC unit. This time he also came in to replaced the contactor for the condenser. He did a wonderful job, was very quick and efficient.”
“The technicians are always polite and don’t leave a mess.”
“Jeff did an excellent job. He let me know when he expected to arrive, was polite and thorough. He made sure that the wiring issue I had was not impacting the the functionality of my AC unit. He answered my questions and offered follow-up information via the office. Jeff left a good impression of your company. Thank you!”
“Christian was super nice, on time in fact early, was upfront with quote, completion time. The finished product was exactly what we asked for. To finally get great customer service from a company during these times was a breath of fresh air. Would totally recommend.”
“Technician is always friendly, courteous, and very knowledgeable. He performed his job and then explained how everything was working. He recommended your service plan, which I’m thinking about.”
“I highly recommend Mason Pro Services. It was a positive experience from the onset of scheduling the appointment to completion of the task/repair. The scheduling department was friendly and accommodating to my schedule needs. Stevie, the technician, was knowledgeable, professional, and friendly. He explained the task/repair and what all was involved. He did not rush the job and he followed through to ensure task/repairs were complete and satisfactory. It’s comforting to know that there are honest, hardworking people that take pride in their work. Kudos to the team at Mason Pro Services.”
“Glad to have Brian as our service technician for our AC condition. He does a great job and does explain everything very clearly to me. I am thank you Mason.”
“Mason AC company is a company that you can depend on when your AC is down and out, they have great Service”
“The technician arrived when he said he would. He worked quickly to determine the extent of the repair/replacement. Turned out the work to be done was not as extensive as originally believed. The final bill was below the estimate. I am very pleased with the Technician’s professionalism and friendliness. The whole process went smoother than I was expecting. I will be using Mason Pro Services any future projects.”
“Since you installed the Trane air conditioner over 10 years ago, you have been maintaining it! Mark Emmons has been one of the key players in trouble shooting problems on this equipment and has done an admirable job. Also everyone at Mason has been very personable. With the hot season looming, I am hoping that the Trane will be happy for awhile! We are now waiting for a circuit board to be replaced.”
“Jim came out today to do our yearly inspection before it gets warm out. He was absolutely fabulous. Very knowledgeable, respectful, and kind. He answered all of our questions and concerns. I 100% recommend Mason Pro Services!”
“Got here before scheduled time and was very thorough! Unfortunately we have a 10 year old air conditioner and it needs to be replaced!”
“Stevie was quick but thorough- and cleaned up after!”
“Jim was extremely pleasant and checked my entire system. He provided some recommendations on things I could do to improve my system, but was not pushy in anyway. Very good experience!!!”
“Great experience, very friendly and able to give me future project estimate. Would definitely use again.”
“Mason Pro Services was extremely fast and reasonable with the price. I was able to call them, schedule and get what I needed done within a few hours. Christian was professional quick and knowledgeable. Definitely happy with the service and highly recommend.”
“Awesome service, very knowledgeable, cleand up and took away old pump an pipes. Very competitive prices, I would highly recommend them.”
“Mack executed extremely well on the annual descaling of our tankless water heater.”
“He knew exactly what the problem was. He fixed it in a short time I was very happy with him and his knowledge. Thank you”
“Quentin was very respectful, knowledgeable, and thorough. He took the time to educate me whenever I asked a question and even pointed out a few “Good-to-know’s” that every homeowner should be aware of. Quentin was definitely a positive in a day full of negatives. Thank you Quentin!”
“I called in the morning and had a new water heater by mid-day…Stevie was excellent!”
“Excellent service provided by Mason Pro Services. Quentin Davis was very knowledgeable and professional. Treated us very respectfully. We had previously called another company who had excellent rating since our Thermostat was not working. They installed new one during summer so it was set on cold and it was working fine. During winter we try to switch it to hot and it was not working so we call them again. They came back and could not figure it out. That time they told us that the one they install will not work with our system and we have to call them every time when we have to switch form cold to hot or vis versa to switch the wiring. They did not mention that when they install it. Something did not seems right since so I call Mason Pro. Well Quentin came and already fixed that issue. Now the same thermostat is working on both right from the unit. He was very honest. I am glad that I called them for second opinion. They will be now my go to place for any AC repair needs.
Please keep up the good work.
Thanks”
“Aaron was at my home today to perform annual maintenance on my hot water heater (the one he installed a few years ago). He is an expert plumber and as always, completed the work quickly and thoroughly. He has done multiple jobs for me over the years. I always request him, if he’s available.”
“Mike Clifford is terrific. Knowledgeable, with good communication skills & very efficient.
This is his 3rd visit to our home which we have now occupied for 15 months.”
“Friendly and efficient staff. Lots of notifications and reminders of service date/time and when tech is en route. Alfredo, the technician, was very knowledgeable and helpful. Have been using Mason Pro Services for 11 years and will continue to do so.”
“Both Jeff and Hunter were outstanding in handling our electrical emergency. I can’t say enough of how they approached the situation. Great guys.”
“Every service person I have worked with at Mason has been excellent. They are pleasant, efficient, and courteous. I recommend Mason to everyone.”
“Every service person I have worked with at Mason has been excellent. They are pleasant, efficient, and courteous. I recommend using Mason to everyone.”
“We highly recommend Mason Pro Services! We needed a new heating air conditioning unit so we immediately called Mason Pro Services as we had used them in the past and knew they were an honest, efficient company with an A+ rating with BBB. We requested that Challen come to our home to help us decide exactly what we should get. He is great to work with as he is friendly, professional, knowledgeable, and doesn’t try to push you into something more expensive. He thoroughly measured and looked at our whole situation. He noticed that we had replaced our windows with ones that were more effective at keeping the heat and cold out, and that from his measurements, we would need only a 4 ton unit, not the 5 ton we had previously.
The new unit was put in by a great crew Garret and Rayshawn who were very friendly, efficient, cleaned everything up and soon had the new unit working perfectly. Dion came a few days later to made sure everything was still working correctly and to train us on the new thermostats. Challen stopped by both times to make sure we were happy with every thing. We were very pleased with everyone’s work and highly recommend them for HVAC systems and also plumbing as we recently used them for a hot water heater!”
“Bryan was at the start of the time frame. He told me all the work to be done, problems he found and went over the final bill asking if I had any questions. Bryan was helpful and professional on all matters of the maintenance visit.”
“Jim came to diagnose and repair exhaust fan problem in bathroom. Turns out fan was not venting out appropriately. Jim hits the “10 out of 10” score on all fronts! Knowledgeable, skillful, professional. Took the time to answer all of my questions. Neat and clean. Thank you Mason Pro Services for sending Jim my way!”
“Jim E arrived early in the schedule window, nice. After a walk through addressing access Jim went right to work. Going over the compressor outside. Then took a look at the thermostat that I wanted to replace with a programable. After talking through his recommendations of what it would take to maintenance a 20 year old unit I decided that I wanted to think about installing new unit in the near future. Gotta look at finances 😁”
“Mason Pro Services didn't just go above and beyond, they exceeded my expectations, and blew me away with phenomenal customer service, a friendly and knowledgeable technician, and prompt service.
We found out we had a gas leak in our furnace, which is scary enough as is. Then add in that we have an infant. So the thought of having an infant and no heat is even worse. They were able to get me in that day, and my proposal was in my email by the time I woke up.
This is the BEST customer service I have seen in YEARS!!!! If I could I'd give them 20 gold stars!”
“John and Jeff were on time. They immediately talked about what was to be done and got to it. They minimized mess and cleaned up after. Did a great job and their work was excellent.”
“The Mason Pro took the time to answer my questions and suggested possible solutions. He was helpful and knowledgeable.”
“Our tech Christian was awesome – very professional, not condescending (which we have dealt with before from other companies), and he fixed our problem quickly. Would request him for other future electrical issues with out hesitation.”
“I had a great experience with the techs that came out to install my new Trane unit. They were punctual, thorough, and professional in every aspect of the job. Not only did they do the minimal in getting my system set-up, but they also took the time to inspect anything not included in the install such as the duct work and drain pipe and made sure that anything that could be improved would be so that I would be totally satisfied with my new unit. To finish, they even spent time making sure my thermostat was configured with my new system and fully set-up to take full advantage of the 2-stage. I'm extremely satisfied with Mason Pro Services and will highly recommend them to others.”
“We love Joe Calo! He has been our Comfort Consultant since we moved to Sun Lakes 9 years ago. Thank you Joe and Mason Pro Services. Our go to for heating/cooling, plumbing and electrical.”
“It was a lucky day for us when we contracted with Mason. Our Trane A/C decided to malfunction leaving us with no air smack dab in the middle of an Arizona summer. Through our friend Jim E. (a Mason employee) we made the call, met with the greatest sales rep Joe Calo and within 24 hrs the ball was rolling to proceed with a new Trane system. Installation was immediate, the system was in stock & our install team (Ron, Riley & Frederick) worked tirelessly, professionally & courteously to get the job done. Mason is a customer-centric organization which operates like a well-oiled machine. Our 1-week followup was handled skillfully by Dion & Jessie who know more about A/C than anyone could fathom. Warranty plans are phenomenal, office staff was efficient and we thank Mr. Mason for the high standards he has instilled in his team. Certainly, entrusting Mason Pro Services, was the best decision.”
“I called early morning with a water main break, so no water. They told me that they don’t have anyone available until afternoon but they would try to move some things around. Within 5 minutes, I get a call back, David is on his way and will be there in 30 min. David shows up ~15 minutes later and fixed the leak in ~20 minutes. Bamm! I have water again.
I had been calling everywhere with no luck. I went from no water to problem fixed in an hour once a got ahold of Mason. You just don’t find great customer service AND quality workmanship like that anymore.
Thank you David and Mason Pro Services, you will definitely be the first call I make next time.”
“Installed new outdoor fan and light fixture. Very knowledgeable, professional, and work area was well cleaned when they left. Would definitely recommend!”
“So glad we chose Mason Pro Services . Jim E is awesome. Very professional, explained items in detail I could understand. Will definitely be using Mason again!”
“I took my chances and Googled a sewer jetting company and Mason Pro Services popped up. I gave them a call and within moments David was scheduled to go out! David performed professionally and quickly, keeping me in the loop at all times, and even provided photos of the sewer line issues! The ladies in the office were also very professional getting all the required information the first time. Seriously, a no brainer here… if you have plumbing issues, call Mason Pro Services- they were excellent!!! I will be using them again!”
“Jim Emmons earns 10 out of 10. He performed maintenance cleaning & technical service on two Trane units. He answered every question helpfully. I enjoyed speaking with him. He has been doing this got 34 years and has kept up with technology! I will ask to have him assigned to my home in the future! Mason’s has been reliable for all the years they have serviced my home!”