Archives: Reviews

“I was very happy how fast we were able to get someone to the house. Prices were better than we thouand the service done was top notch. Very clean, quick, and professional. It will be a delight telling people to use this service for all their electrical needs.
That you very much.”

– Andy L.

“Everything was wonderful. Service was good, fix the problem and came back again to fix it when something else happened. Would recommend you to anyone!”

– Christine G.

“Even though we started an hour and a half late, James and Johnathon did not try to hurry the install at all. They took their time to ensure that things were done correctly. They even caught one of their own mistakes that could have resulted in serious piping and other damage. They were courteous and knowledgeable answering all of our questions. They even took a few minutes to get to know our puppy dogs! You have good techs on your team.”

– Jason B.

“I am very happy with Mason Pro Services. Had Dave come out for several projects included in the bathroom remodel and will continue to use him for future plumbing projects. Dave was punctual, communicated very well and did a great job.”

– Mike K.

“Excellent service from the initial phone call to book an appointment to the end. Our plumber was on time, professional, courteous, and experienced, and ensured everything was working properly after the repairs. He gave us peace of mind that no mold or water damage was noticeable around the bathtub or outside the house. He was more than happy to answer any questions we had and even recommended water softener to our house due to hard water. He told us upfront of the cost this project might cost. I would not hesitate to have work done by Mason Pro services everyone provides the same exemplary standard of service and professionalism THANK YOU!”

– Noemi J.

“My husband is so happy. All the electrical especially related to operation of pool equipment, is working again. Its been couple of years!!! Thank you Jeff!”

– Deirdre O.

“This is not our first experience with Mason Pro Services Electrical and it will not be our last. As a business owner I understand customer service and how important it is at all levels. From the moment we started our project with the initial call to where we are today I have absolutely nothing but high marks for Mason. The crew that was at my home today worked diligently for twelve hours to meet our needs. Thank You for your attention and professionalism. We appreciate everything”

– Christian T.

“Their salesman explained all the system choices and answered all my questions and concerns so I could choose the right system. Their installation crew was very careful with my house and performed an excellent installation. The supervisor follow up explained all the app capabilities of the system.”

– Charles D.

“Excellent service from the initial phone call to book an appointment to the end of service. Love how the company informed me of different payment options including payment plan availability. Our electrician was on time, courteous, and knowledgeable. He was professional, courteous, and experienced and did a He was professional, courteous, experienced and did thorough job diagnosing the issue. ensured everything was working properly after the repairs. He gave us peace of mind that the breaker switch box and grounded GFCI Outlets were in good working order. He was more than happy to answer any questions I had which were many. He was happy to switch out my light switch for a dimmable one even when I didn’t originally call for the service. He told us upfront of the cost and proceeded with the work. I would not hesitate to have work done by Mason Pro services if everyone provides the same exemplary standard of service and professionalism THANK YOU!”

– Noemi J.

“Mason technicians are great! Mack is excellent, very respectful and works fast! Would recommend!

I do have to say, as for Mason Pro Services the company, it would be really nice if they would offer discounts to Military/Veterans and first responders. We have both in our house hold and I was told it is not an offered, that was a disappointment.”

– Mercedes G.

“We had an unusual plumbing issue and called David from Mason Services to get a second opinion. He assessed the problem, made recommendations and was quite knowledgeable on the subject. We will definitely call him back when this needs to be fixed and for any other problems that arise.”

– Kathleen T.

“There is a reason I continue to use Mason for all my AC maintenance and repair needs. The reason is the people, like Quentin who serviced our AC units today. Hard working, honest, attention to detail, great customer service with excellent knowledge of our AC units. He is just a great example of what I come to expect from Mason Services. There is no point in going anywhere else so pleased. Once again THANKS Quentin, hope we are fortunate to have you working on our AC in the future.”

– Robert P.

“Wonderful service! The customer service team was transparent, quick to respond and friendly throughout the process. Dereck fixed our problem quickly and was incredibly kind in helping us navigate the AC related issues. We were very happy and will use the services again if needed.”

– Abby V.

“Jeff very knowledgeable. I appreciate his openness and willingness to answer my questions. He’s also very quick at completing the tasks at hand.”

– Vickie H.

“Jim Emmons was very expert in analyzing and replacing a board which was a controller to refrigerant in the system. It is great to have the Trane air conditioner operational as we go in to the summer months!!!!!!
Also everyone I have met from this company is very personable and easy to communicate with. Jim has been part of the team that services this AC for many years.

– Gerald K.

“Bryan was the person that always comes in for maintenance of our AC unit. This time he also came in to replaced the contactor for the condenser. He did a wonderful job, was very quick and efficient.”

– Richard K.

“Jeff did an excellent job. He let me know when he expected to arrive, was polite and thorough. He made sure that the wiring issue I had was not impacting the the functionality of my AC unit. He answered my questions and offered follow-up information via the office. Jeff left a good impression of your company. Thank you!”

– Carol M.

“Christian was super nice, on time in fact early, was upfront with quote, completion time. The finished product was exactly what we asked for. To finally get great customer service from a company during these times was a breath of fresh air. Would totally recommend.”

– Kelly H.

“Technician is always friendly, courteous, and very knowledgeable. He performed his job and then explained how everything was working. He recommended your service plan, which I’m thinking about.”

– Russell J.

“I highly recommend Mason Pro Services. It was a positive experience from the onset of scheduling the appointment to completion of the task/repair. The scheduling department was friendly and accommodating to my schedule needs. Stevie, the technician, was knowledgeable, professional, and friendly. He explained the task/repair and what all was involved. He did not rush the job and he followed through to ensure task/repairs were complete and satisfactory. It’s comforting to know that there are honest, hardworking people that take pride in their work. Kudos to the team at Mason Pro Services.”

– Rebecca F.

“The technician arrived when he said he would. He worked quickly to determine the extent of the repair/replacement. Turned out the work to be done was not as extensive as originally believed. The final bill was below the estimate. I am very pleased with the Technician’s professionalism and friendliness. The whole process went smoother than I was expecting. I will be using Mason Pro Services any future projects.”

– Keith H.

“Since you installed the Trane air conditioner over 10 years ago, you have been maintaining it! Mark Emmons has been one of the key players in trouble shooting problems on this equipment and has done an admirable job. Also everyone at Mason has been very personable. With the hot season looming, I am hoping that the Trane will be happy for awhile! We are now waiting for a circuit board to be replaced.”

– Gerald K.

“Jim came out today to do our yearly inspection before it gets warm out. He was absolutely fabulous. Very knowledgeable, respectful, and kind. He answered all of our questions and concerns. I 100% recommend Mason Pro Services!”

– Kristina D.

“Jim was extremely pleasant and checked my entire system. He provided some recommendations on things I could do to improve my system, but was not pushy in anyway. Very good experience!!!”

– Brian C.

“Mason Pro Services was extremely fast and reasonable with the price. I was able to call them, schedule and get what I needed done within a few hours. Christian was professional quick and knowledgeable. Definitely happy with the service and highly recommend.”

– Julio C.

“He knew exactly what the problem was. He fixed it in a short time I was very happy with him and his knowledge. Thank you”

– Frank S.

“Quentin was very respectful, knowledgeable, and thorough. He took the time to educate me whenever I asked a question and even pointed out a few “Good-to-know’s” that every homeowner should be aware of. Quentin was definitely a positive in a day full of negatives. Thank you Quentin!”

– Marta C.

“Excellent service provided by Mason Pro Services. Quentin Davis was very knowledgeable and professional. Treated us very respectfully. We had previously called another company who had excellent rating since our Thermostat was not working. They installed new one during summer so it was set on cold and it was working fine. During winter we try to switch it to hot and it was not working so we call them again. They came back and could not figure it out. That time they told us that the one they install will not work with our system and we have to call them every time when we have to switch form cold to hot or vis versa to switch the wiring. They did not mention that when they install it. Something did not seems right since so I call Mason Pro. Well Quentin came and already fixed that issue. Now the same thermostat is working on both right from the unit. He was very honest. I am glad that I called them for second opinion. They will be now my go to place for any AC repair needs.
Please keep up the good work.

– B D.

“Aaron was at my home today to perform annual maintenance on my hot water heater (the one he installed a few years ago). He is an expert plumber and as always, completed the work quickly and thoroughly. He has done multiple jobs for me over the years. I always request him, if he’s available.”

– Nikki C.

“Mike Clifford is terrific. Knowledgeable, with good communication skills & very efficient.
This is his 3rd visit to our home which we have now occupied for 15 months.”

– Ron P.

“Friendly and efficient staff. Lots of notifications and reminders of service date/time and when tech is en route. Alfredo, the technician, was very knowledgeable and helpful. Have been using Mason Pro Services for 11 years and will continue to do so.”

– Kathryn P.

“Both Jeff and Hunter were outstanding in handling our electrical emergency. I can’t say enough of how they approached the situation. Great guys.”

– Robert K.

“Every service person I have worked with at Mason has been excellent. They are pleasant, efficient, and courteous. I recommend Mason to everyone.”

– Patricia W.

“Every service person I have worked with at Mason has been excellent. They are pleasant, efficient, and courteous. I recommend using Mason to everyone.”

– Patricia W.

“We highly recommend Mason Pro Services! We needed a new heating air conditioning unit so we immediately called Mason Pro Services as we had used them in the past and knew they were an honest, efficient company with an A+ rating with BBB. We requested that Challen come to our home to help us decide exactly what we should get. He is great to work with as he is friendly, professional, knowledgeable, and doesn’t try to push you into something more expensive. He thoroughly measured and looked at our whole situation. He noticed that we had replaced our windows with ones that were more effective at keeping the heat and cold out, and that from his measurements, we would need only a 4 ton unit, not the 5 ton we had previously.

The new unit was put in by a great crew Garret and Rayshawn who were very friendly, efficient, cleaned everything up and soon had the new unit working perfectly. Dion came a few days later to made sure everything was still working correctly and to train us on the new thermostats. Challen stopped by both times to make sure we were happy with every thing. We were very pleased with everyone’s work and highly recommend them for HVAC systems and also plumbing as we recently used them for a hot water heater!”

– Kathryn C.

“Bryan was at the start of the time frame. He told me all the work to be done, problems he found and went over the final bill asking if I had any questions. Bryan was helpful and professional on all matters of the maintenance visit.”

– Lawrence H.

“Jim came to diagnose and repair exhaust fan problem in bathroom. Turns out fan was not venting out appropriately. Jim hits the “10 out of 10” score on all fronts! Knowledgeable, skillful, professional. Took the time to answer all of my questions. Neat and clean. Thank you Mason Pro Services for sending Jim my way!”

– Beth D.

“Jim E arrived early in the schedule window, nice. After a walk through addressing access Jim went right to work. Going over the compressor outside. Then took a look at the thermostat that I wanted to replace with a programable. After talking through his recommendations of what it would take to maintenance a 20 year old unit I decided that I wanted to think about installing new unit in the near future. Gotta look at finances 😁”

– John R.

“Mason Pro Services didn't just go above and beyond, they exceeded my expectations, and blew me away with phenomenal customer service, a friendly and knowledgeable technician, and prompt service.

We found out we had a gas leak in our furnace, which is scary enough as is. Then add in that we have an infant. So the thought of having an infant and no heat is even worse. They were able to get me in that day, and my proposal was in my email by the time I woke up.

This is the BEST customer service I have seen in YEARS!!!! If I could I'd give them 20 gold stars!”

– Brittany H.

“John and Jeff were on time. They immediately talked about what was to be done and got to it. They minimized mess and cleaned up after. Did a great job and their work was excellent.”

– John R.

“The Mason Pro took the time to answer my questions and suggested possible solutions. He was helpful and knowledgeable.”

– Cathy T.

“Our tech Christian was awesome – very professional, not condescending (which we have dealt with before from other companies), and he fixed our problem quickly. Would request him for other future electrical issues with out hesitation.”

– K C.

“I had a great experience with the techs that came out to install my new Trane unit. They were punctual, thorough, and professional in every aspect of the job. Not only did they do the minimal in getting my system set-up, but they also took the time to inspect anything not included in the install such as the duct work and drain pipe and made sure that anything that could be improved would be so that I would be totally satisfied with my new unit. To finish, they even spent time making sure my thermostat was configured with my new system and fully set-up to take full advantage of the 2-stage. I'm extremely satisfied with Mason Pro Services and will highly recommend them to others.”

– Jonathan D.

“We love Joe Calo! He has been our Comfort Consultant since we moved to Sun Lakes 9 years ago. Thank you Joe and Mason Pro Services. Our go to for heating/cooling, plumbing and electrical.”

– Pam M.

“It was a lucky day for us when we contracted with Mason. Our Trane A/C decided to malfunction leaving us with no air smack dab in the middle of an Arizona summer. Through our friend Jim E. (a Mason employee) we made the call, met with the greatest sales rep Joe Calo and within 24 hrs the ball was rolling to proceed with a new Trane system. Installation was immediate, the system was in stock & our install team (Ron, Riley & Frederick) worked tirelessly, professionally & courteously to get the job done. Mason is a customer-centric organization which operates like a well-oiled machine. Our 1-week followup was handled skillfully by Dion & Jessie who know more about A/C than anyone could fathom. Warranty plans are phenomenal, office staff was efficient and we thank Mr. Mason for the high standards he has instilled in his team. Certainly, entrusting Mason Pro Services, was the best decision.”

– Andi & Mark M.

“I called early morning with a water main break, so no water. They told me that they don’t have anyone available until afternoon but they would try to move some things around. Within 5 minutes, I get a call back, David is on his way and will be there in 30 min. David shows up ~15 minutes later and fixed the leak in ~20 minutes. Bamm! I have water again.

I had been calling everywhere with no luck. I went from no water to problem fixed in an hour once a got ahold of Mason. You just don’t find great customer service AND quality workmanship like that anymore.

Thank you David and Mason Pro Services, you will definitely be the first call I make next time.”

– Mike D.

“Installed new outdoor fan and light fixture. Very knowledgeable, professional, and work area was well cleaned when they left. Would definitely recommend!”

– Tracy C.

“So glad we chose Mason Pro Services . Jim E is awesome. Very professional, explained items in detail I could understand. Will definitely be using Mason again!”

– Kenny R.

“I took my chances and Googled a sewer jetting company and Mason Pro Services popped up. I gave them a call and within moments David was scheduled to go out! David performed professionally and quickly, keeping me in the loop at all times, and even provided photos of the sewer line issues! The ladies in the office were also very professional getting all the required information the first time. Seriously, a no brainer here… if you have plumbing issues, call Mason Pro Services- they were excellent!!! I will be using them again!”

Mindy P.

“Jim Emmons earns 10 out of 10. He performed maintenance cleaning & technical service on two Trane units. He answered every question helpfully. I enjoyed speaking with him. He has been doing this got 34 years and has kept up with technology! I will ask to have him assigned to my home in the future! Mason’s has been reliable for all the years they have serviced my home!”

Margy A.