Reviews
“Every service person I have worked with at Mason has been excellent. They are pleasant, efficient, and courteous. I recommend using Mason to everyone.”
“We highly recommend Mason Pro Services! We needed a new heating air conditioning unit so we immediately called Mason Pro Services as we had used them in the past and knew they were an honest, efficient company with an A+ rating with BBB. We requested that Challen come to our home to help us decide exactly what we should get. He is great to work with as he is friendly, professional, knowledgeable, and doesn’t try to push you into something more expensive. He thoroughly measured and looked at our whole situation. He noticed that we had replaced our windows with ones that were more effective at keeping the heat and cold out, and that from his measurements, we would need only a 4 ton unit, not the 5 ton we had previously.
The new unit was put in by a great crew Garret and Rayshawn who were very friendly, efficient, cleaned everything up and soon had the new unit working perfectly. Dion came a few days later to made sure everything was still working correctly and to train us on the new thermostats. Challen stopped by both times to make sure we were happy with every thing. We were very pleased with everyone’s work and highly recommend them for HVAC systems and also plumbing as we recently used them for a hot water heater!”
“Bryan was at the start of the time frame. He told me all the work to be done, problems he found and went over the final bill asking if I had any questions. Bryan was helpful and professional on all matters of the maintenance visit.”
“Jim came to diagnose and repair exhaust fan problem in bathroom. Turns out fan was not venting out appropriately. Jim hits the “10 out of 10” score on all fronts! Knowledgeable, skillful, professional. Took the time to answer all of my questions. Neat and clean. Thank you Mason Pro Services for sending Jim my way!”
“Jim E arrived early in the schedule window, nice. After a walk through addressing access Jim went right to work. Going over the compressor outside. Then took a look at the thermostat that I wanted to replace with a programable. After talking through his recommendations of what it would take to maintenance a 20 year old unit I decided that I wanted to think about installing new unit in the near future. Gotta look at finances 😁”
“Mason Pro Services didn't just go above and beyond, they exceeded my expectations, and blew me away with phenomenal customer service, a friendly and knowledgeable technician, and prompt service.
We found out we had a gas leak in our furnace, which is scary enough as is. Then add in that we have an infant. So the thought of having an infant and no heat is even worse. They were able to get me in that day, and my proposal was in my email by the time I woke up.
This is the BEST customer service I have seen in YEARS!!!! If I could I'd give them 20 gold stars!”
“John and Jeff were on time. They immediately talked about what was to be done and got to it. They minimized mess and cleaned up after. Did a great job and their work was excellent.”
“The Mason Pro took the time to answer my questions and suggested possible solutions. He was helpful and knowledgeable.”
“Our tech Christian was awesome – very professional, not condescending (which we have dealt with before from other companies), and he fixed our problem quickly. Would request him for other future electrical issues with out hesitation.”