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Water Heater Replacement in Scottsdale, AZ 85254

March 22, 2023

“I called in the morning and had a new water heater by mid-day…Stevie was excellent!”

– Kevin D.

« Air Conditioner Repair in Chandler, AZ 85226 » Air Conditioner Maintenance in Phoenix, AZ 85037

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2200 N Arizona Ave #18 · Chandler, AZ 85225

105041 Residential AC
105042 Commercial AC
331228 Electrical
331897 Plumbing

(602) 680-5086

Google Rating

4.8

Based on 668 reviews

Mason Pro Services

4.8

03:17 23 Sep 23

Dominique Arcas

15:10 22 Sep 23

Good customer service and service, thank you 😊

23:57 21 Sep 23

Mason Pro Services is always there for us in our hour of need. They go the extra mile for their customers. Because we had to wait a few days for a fan motor to come in, they hooked up a portable a/c unit to help keep my family cool. Thanks again!

Deanna Anderson

23:23 21 Sep 23

17:49 21 Sep 23

Great service and communication! Thank you.

18:12 19 Sep 23

Multiple visits, ended in a broken ac for weeks, and over charged compared to other companies. I used to recommend this company to friends, but now I will never be back and will no longer recommend. They keep wanting reviews to be submitted and I didn't want to write one, but I'm tired of being asked, so here it is!

00:51 18 Sep 23

23:17 16 Sep 23

Jim Emmons is very knowledgeable and professional.

00:51 16 Sep 23

I wanted to take a minute to add to my 5 star review after my experience with one of Mason's techs, Tristin, a couple of weeks ago. I've used Mason for about 20 years so I've met with quite a few techs over the years and always had a good experience with all of them. This time, Tristin came out to help me reconnect my T-stat and do a diagnostic check of my HVAC system. He was terrific in all aspects. he took the time to learn about the problem, spent the time to troubleshoot the problem and investigate various options to resolve. He was always pleasant and professional. At no time did he show any impatience at the time it was taking to work to correct the problem and didn't leave until he had completed the reconnection and thoroughly completed his diagnostic check -- then he was good enough to replace a hard to reach return filter for me. Definitely 5-star service!

01:49 14 Sep 23

15:02 13 Sep 23

Mason Pro Services came out yesterday and preformed a routine maintenance check up on our A/C. Our Technician was "Mike" and he did a great job.

21:21 12 Sep 23

The service provided was done on time and in a very professional manner.

22:42 11 Sep 23

We have used Mason Mechanical for our new AC install, new water heater, and all our maintenance and plumbing repairs and have always had a great experience with every single technician and interaction with office personnel. Great company, quality work and and fair prices!

23:25 09 Sep 23

We have used Mason before in the past and we will keep using them for our AC repair and maintenance. The crew is responsive, professional and on time. The thing that impressed me the most is how much each technician enjoys working for the company.

17:31 09 Sep 23

Thorough understanding of my situation, how to repair it and suggestions for future follow up. Presented a clean professional image and treated us with courtesy and respect. Very good experience.

Chantie Feinman

23:14 08 Sep 23

We just had Jim out twice to get our A/C back up and running. 1st trip was to do diagnostic tests to determine the issue why our unit was cooling after 1st repair. 2nd trip was doing the actual fix to get the unit working. Jim was considerate, friendly, and professional. We appreciated that he also tested for a coil issue, since we had to drain coolant for the repair. Unit is back and running.

22:41 08 Sep 23

Excellent company. I used for plumbing and ac needs at my home and business. Very reliable, professional and reasonable. Always shows up...which is a rarity these days. They're my 1st go to!

Gus Chapdelaine

15:15 08 Sep 23

All the experiences I've had using an HVAC company in the past have been dicey, at best. Because of this, when my AC starts acting up I start to panic a bit. However, I found Mason Pro Services via a recommendation from Brooke on KNIX and gave them a call.From the first interaction, I could tell this company was different than the rest. Their scheduling team was on top of every interaction we had, starting with the questions they asked me about what was going on with my system. They didn't just ask surface level questions (e.g., "what kind of system is it?"), but they really probed to uncover what issues there could be to make sure they could provide the best service.A few days later, Jim, the technician, came out to take a look. If I could give Jim a separate 5-stars, I would. Not only was Jim and his team courteous, but he did a great job educating me about my unit, overall system, ductwork, and even what I could do in the future to make the airflow better throughout my old, 1950's style ranch house.Not once throughout my appointment did I feel as though I was being sold to. In fact, after he educated me on the spectrum of options for fixing the airflow within my house, Jim actually recommended AGAINST doing some of the more expensive things, given he had learned about my plan of remodeling my house at some point ("it'd be a waste of money" - Jim).In my experience, most HVAC techs are salespeople first, technicians second. However, my experience with Mason Pro showed they are all about quality service, educating the customer, and recommending what's best - not what's going to make them the most money.Jim wound up fixing and cleaning a few things with my AC unit, and I can say that my AC has never worked better... which has been ideal with the AZ summer we've had.I haven't used Mason Pro for their plumbing or electrical services yet, but I guarantee they will be the first call I make when I inevitably need either of those.There's many reasons why this family-run company has been in business for decades and service tons of commercial and residential clients - because they're just THAT good. I highly recommend giving them a call for all of your home service needs!

Ashleigh Suthowski

02:36 07 Sep 23

I've used Mason 3 times now and each time they were amazing. First time was to service my AC and second time was for a plumbing leak. Stevey was awesomen he thoroughly fixed the issue. Jim came out today to serve my HVAC and he wasvgreat too. Highly recommend this company!

00:35 06 Sep 23

22:49 04 Sep 23

Mason Mechanical has been our air conditioner needs for the last 16 years. They are always professional and punctual. Our air conditioner checkup was done this time by Mike Miller and he was great. All the technicians have all been great.

06:56 03 Sep 23

Showed up 15 minutes early and was incredibly thorough. Gave me suggestions on what was needed but no pressure to fix right away. Would highly recommend and will be contacting them again for any future needs.

00:58 03 Sep 23

Cristian was very nice, professional, and knowledgeable. He had the problem fixed in short order. Pricing very reasonable. Highly recommend

03:29 02 Sep 23

Mason Pro Services is a top notch company. Whatever they are paying David Johnson is not enough. Honestly, David was the most focused, competent, professional service person to ever enter our home. Once the source was located, his partner Stevie fixed the leak. Before he was even done soldering the pipes, the Restoration Company arrived because David notified them. Unbelievable! What could have been a very stressful day, turned into a hassle free situation due 100% due to David & Stevie from Mason Pro Services.

22:16 31 Aug 23

Excellent service. Techs are always very friendly. They do great work as well. They came out next day. Always helps to have portable or window ac units sitting on a garage shelf so you can sleep if it’s out.

15:10 31 Aug 23

I had an 8-12 appointment with Mason Pro. To my surprise the tech showed up at 8 promptly. When does that ever happen. Usually your waiting all day. I thought I was having a problem with a broken vent. Turned out it was a broken outlet cover on the side of the house. This was a difficult problem because you would only hear the banging when it's windy. He applied a temporary fix, which he didn't have to do, until I can replace the cover. Secondly, I appreciate the tech putting on shoe covers when entering my home. Even though I really didn't use any of their services I will definitely use this company again to service my water heater and other items.

23:02 28 Aug 23

Help with my pluming issue very helpful

Alejandra Newell

21:21 24 Aug 23

Willus was outstanding. I had an issue with my A/C after hours and Mason Co was able to come to my house and repaired my equipment. Willus suggested for me to do some maintenance in the future and I appreciate him taking the time to fix the issue and also to check my equipment for potential issues.

23:02 22 Aug 23

We are very happy with the quick response and friendly service. Will definitely recommend Mason Pro services.

Antonia Schaber

04:15 22 Aug 23

Very great service man.

16:25 21 Aug 23

I have had Mason Pro Services out to my home many times and have had great service. This weekend I found my outdoor unit iced up. It was extremely urgent that we figured out what the issue was because we are in the middle of summer and I have 4 dogs at home that could not be without air.The team responded to me very quickly. Lucas was my technician and he was able to find the issue, thankfully the part that was needed to solve my problem was available to get me back up and running.So grateful for the many team members it took to accomplish this for me, especially on a Saturday!

21:52 14 Aug 23

I usually don’t leave reviews but I felt it was necessary to leave one for Mason Pro! I called on a Friday evening, they were able to fit me in on Monday to go over my options for a water softening system. Aaron called on Monday morning to let me know that he was ahead of schedule and that I had the option of him coming earlier! He came to my house, and explained the difference between the systems, recommended what he thought was best for my home and he was even able to install the system the same day! AND it was significantly cheaper than what some of my neighbors have paid when going through other companies! 10/10 would recommend Mason Pro and bonus if you have Aaron to service your home!

19:30 09 Aug 23

Set an appointment yesterday 8/8 and Christian just finished up at 8/9. He was great and explained/answered every question I had. Finished up the project very quickly. Was on time within the appointment window and friendly/professional. Will be using Mason pro services if needed again because of Christian!

01:51 09 Aug 23

The service person was extremely professional figured out the issue quick and repaired it even quicker. Great service reasonable price.

Spring Theobald

20:22 08 Aug 23

Super great service! I really appreciated Sandra's help. She went above and beyond!

Don't worry About it

02:40 05 Aug 23

They really need to get their employees to get re training on attitude issues, professional etiquette, good manners, and overall decent human behavior. Some employees I've dealt with were horrible, so if you want to deal with sleaze bags , then this is the company for you.

00:05 04 Aug 23

This is the second time I used Mason Pro Services for electrical work and both experiences were great. I called them and they were able to come out same day. Jeff was the gentleman that came out on my most recent visit and I was very impressed with him. He knew exactly what I needed and gave me very fair pricing. He wasprofessional, efficient, knowledgeable and just a really nice guy. I have had some bad experiences in the past with other companies with up selling and paying way more for services than reasonable. I will continue using Mason Pro Services in the future. They come and get the job done with reasonable pricing.

22:26 02 Aug 23

Record heatwave and Record service. Mason pro service responded quickly, diagnosed the issue, gave us options, and got it fixed when they said they would.

18:00 01 Aug 23

Excellent customer service from the girls on the phone that took my initial call to the technician, Mike, who came out to the house to look at my AC

Stephanie Hanko

21:19 28 Jul 23

21:26 27 Jul 23

Great service, on time, super customer service. Top notch company

03:13 27 Jul 23

Great service told me the problem i had and the cost no pressure to get work done they did a professional job and called me the next day to make everything was working properly

23:29 22 Jul 23

Quick service call response, even in the madness of this summer.

19:46 18 Jul 23

Extremely professional and friendly. Quick diagnosis and answered all questions.

20:04 14 Jul 23

I have used Mason for my air conditioning needs for about 20 years. Always done an exception job and new and service repairs. The products and people at the company are super nice and helpful to your problems. Mike Kennedy 7-14-2023

Adriana Sinohui

16:11 14 Jul 23

18:13 09 Jul 23

We had them come out to check out our mini split that was freezing up because our air guy was on vacation. They came out for a service call which was $89 bucks. That’s fine. They then needed an additional $150 to diagnose any issues. Seems like that’s what the service call was for but ok, agreed to pay. Diagnosed low coolant, 2 leaking flare nuts with a repair cost of over $1,000 and they aren’t guaranteeing that’s is everything wrong so it might me more. I did not have them complete repair and has my normal guy come out a week later. He found unit it low on coolant but no leaks in any flair nuts. He filled unit with coolant and we are all good. I would steer clear of this company unless you like them making up repairs that are needed that they will charge you for.Ian AlevizonUpdate: July 2023. After they read and responded to my critique of the poor service they provided, they sent a wildlife calendar to my home. Lol. Stay classy MPS.Just remember potential customers, it’s $239 for them to come to your house and diagnose a problem with an ac. Call around, you can get more reasonable folks to assess your issue.

03:45 09 Jul 23

I asked at Church if anyone knew a plumber that wouldn't gouge us. One of the staff said the church used Mason Pro Services and they were reliable and trustworthy and reasonable.(of utmost importance). When I called, the person answering the phone was empathetic, polite, and asked if I would be at home today as he could send a plumber out within a couple of hours! The person who came was MIke and he was great. He explained what he would do and exactly how much it would cost. When the first problem was solved, a second arose. Once again Mike explained what he would do and the cost. This time the problem(s) were totally solved and my wife and I were happy campers. I think Mike should get a raise and I without reservation do recommend Mason Pro Services.

10:22 08 Jul 23

Mason Pro Services is one of the very best companies operating in the Phoenix Metro area. I've used them for AC (four new Trains over the years -- all excellent; electrical and plumbing. They are honest, reliable, professional and top notch. Unreservedly recommended.

19:58 04 Jul 23

Cristian Mendez was a wonderful person to work with. He’s very knowledgeable very kind and professional. I would definitely reach out in the future to Mason services and request Christian for future projects.Catalina

19:05 28 Jun 23

Fast, professional, and Christian was awesome.

13:40 22 Jun 23

I highly recommend Mason Pro Services. I needed a 220v outlet put in. They were flexible with my schedule and accommodated me the same day. Christian, the electrician, did the work perfectly. Thank you!

19:54 16 Jun 23

Great company, on time, fair pricing and informative tech. Would definitely recommend!

Jacqueline Pinkerton (Jackie)

01:41 10 Jun 23

Michelle Hufford

01:35 08 Jun 23

I am happy with my experience with Mason Pros. I called a few companies before booking and chose them because they weren’t pushing an annual plan. My technician, Michael, was so helpful and nice. No scare tactics; just professional. I would recommend Mason Pros and Michael to friends.

20:51 27 May 23

Our tech was very professional. I feel he did a thorough job as far as the maintenance he performed on our unit. He let us know that our unit is old (14yrs) and soon it will need to be replaced. Of course it wasn't anything we wanted to hear but knew it was happening. So I have agreed to sit down with somebody and figure out what our options are going to be. I have not yet made the appointment but I'm going to and then I can do the review for the rest of this. So far I'm very happy. Thank you, Mason

17:35 21 May 23

From start to finish and even after excellent communication, quality work and top notch work ethic…would highly recommend for any electrical needs!

23:37 16 May 23

Experience was good. First time using Mason. Will use them again. Jim, the tech, was knowledgeable and congenial.

20:35 28 Apr 23

We had an unusual plumbing issue and called David from Mason Services to get a second opinion. He assessed the problem, made recommendations and was quite knowledgeable on the subject. We will definitely call him back when this needs to be fixed and for any other problems that arise.

23:29 21 Apr 23

4/2021 - Mason installed this ac heat pump unit. This was the final warrantee maintenance check, and the unit is working fine. Techs are good workers and keep a clean work area. Hope it continues to work could be a hot summer.Had some l t.cine voltage problems and Jim Emmons troubleshot the issues to an electrical supply box near air handler. Richard there too, and they did a good job on an intermittent problem. Hope it fixes these issues! Unit running good now, great job!~!!!4/2023 - Jim Emmons fixxed the error code we had! Machine is running well again, 5 star service!!!!!!!!

12:45 21 Apr 23

Mike installed an electrical circuit from the main panel to our level II Tesla charger in the garage. From initial quote through final installation Mike and team were courteous, professional and responsive. Very clean and neat installation.

00:20 17 Apr 23

I shopped around for a EV charger install. Mason actually came out and explained everything and was able to install it timely. They killed it!! Kiddos!

18:56 13 Apr 23

Jim came out today to do our yearly inspection before it gets warm out. He was absolutely fabulous. Very knowledgeable, respectful, and kind. He answered all of our questions and concerns. I 100% recommend Mason Pro Services!

Elizabeth Shriver

22:51 06 Apr 23

Best experience I ever had with an electrician. Great job, highly professional.

17:17 28 Mar 23

My malfunctioning water heater was diagnosed and a replacement installed in a matter of hours. The plumber explained things clearly. I'm happy.

19:52 26 Mar 23

Located and repaired slab leak. Excellent job! Great customer service!

21:00 22 Mar 23

Mike C. was so helpful, kind and very knowledgeable. Great customer service , exceeded my expectations.

17:11 22 Mar 23

John had identified our electrical problem and had it in perfect working condition in 20 minutes! This was something 2 previous electricians could not figure out!

04:51 22 Mar 23

The technician was extremely professional in both attitude and knowledge. This instance is why we have retained Mason's as our plumbing source for many years.Mason's comes through when they are needed with courtesy and professionalism.

18:32 20 Mar 23

Plumbing issues

Barbara Thrailkill

17:31 20 Mar 23

21:19 16 Mar 23

Great company. Had Brian change out 3 ceiling vents. Very friendly, professional and helpful. Done quickly and left everything so clean! Would recommend.

00:57 15 Mar 23

The sump pump in the basement stopped working. Contacted Mason Pro Services through their website. They got right back to me and said they could have someone out that afternoon. The technician arrived when he said he would. He took it apart and we discussed my options. We decided to replace it, so Mack went and bought a new pump and had it working the same day.

23:10 13 Mar 23

I requested a quote for some electrical work. They have done work for me previously when I changed my stove top from electrical to gas. Christian showed up on time was very knowledgeable and answered all my questions. He gave me several options and will provide a couple of quotes.I

21:44 07 Mar 23

They responded quickly and fixed the issue right away. Very professional and a decent price too.

19:39 07 Mar 23

The Tec was fast knowledgeable and good with my grandkids!

21:01 04 Mar 23

We had ceiling fans, garage lights, garage outlets & a bathroom fan installed. They were prompt and efficient. I would use them again.

Patricia Kocchi

00:24 25 Feb 23

Bryan, the man who came to look at my ac system was professional and clearly explain what he found and need to be fixed. He did a very thorough inspection of my HVAC system.

01:38 24 Feb 23

21:10 21 Feb 23

Charles Bristow

22:29 20 Feb 23

Called to request ac duct inspection and repair if needed.Phone quote service call hundred bucks.Tech at door says 4 hundred for inspection.After inspection, tech must give report to sales person for seperate visit for estimate.Advised estimate will be ferrari repairs to ford house.Calling another company to do needed duct repairs.

00:01 18 Feb 23

I had an outage with my pool pump and a non operational pool light. Come to find out my light was not properly grounded and posed a danger to my family. Everything fixed within an hour for far less than I expected. I would give them 6 stars if I could

20:17 15 Feb 23

Jim Emmons earns 10 out of 10. He performed maintenance cleaning & technical service on 2 Trane units. He answered every question helpfully. I enjoyed speaking with him. He has been doing this for 34 years and has kept up with technology! I will ask to have him assigned to my home in the future! Mason's has been reliable for all the years they have serious my home!

01:01 14 Feb 23

01:42 11 Feb 23

Bryan did maintenance on both our units. He is always professional and pleasant.

00:54 11 Feb 23

David came out to detect where our leak was. He was only there food 10 minutes and found the problem. David was fantastic and so nice. He offered us advice and even a company who deals with restoration. They came out the same day too.This Mason Pro was “Johnny on the spot” and I’m so thankful I found this company on Google.Thank you Mason Pro & David!!

Tony & Meredith Nosal

23:03 10 Feb 23

15:38 10 Feb 23

If you want the most efficient, knowledgeable company than go with Mason Pro. They stand behind all their services & will explain in detail the job they are performing for you. Trusted, reliable & skilled...I give them 5 stars plus!

20:13 09 Feb 23

We had electrical updates to our breaker panel with new breakers and inspection of house hold electrical systems.

Charles LaLicata

16:01 09 Feb 23

Appreciate the detailed maintenance program. No problems so far

17:45 07 Feb 23

Very friendly and thorough….

01:58 03 Feb 23

Technician was knowledgeable, friendly, and professional.He confirmed 15 minutes before arriving and was on time.Completed the wiring and installation and picked up before he left.Would highly recommend.

21:32 01 Feb 23

Stevie was professional and a perfectionist at installing the toilets. Very clean!! He was very personable! !! Would recommend this company to everyone! Thank you Stevie!

18:57 27 Jan 23

I had a tech come out to look at my ceiling fan that was turning on by itself. He was extremely knowledgeable and happy to help! The best part was for minor fixes the tech explained how I could do it on my own to avoid additional costs in the future. The educational piece is why I would use them again. Friendly and fast service!

03:02 26 Jan 23

First off, the office staff who scheduled me was completely wonderful and helpful so I have no problem with them, really it’s more with Jonathon, our technician. My main issue is that I was having problems with one of my lights not coming on in my closet and this was after I had my friend remodel my bathroom. Now I get it, if there’s things that aren’t up to code then I definitely want to correct it but dude just took a 5 second look at my wiring, took a picture and said it’s gonna cost $1,500.00 to fix up all this illegal wiring but didn’t explain why it would be that high lol. So I decided to cut through my drywall and found that everything was in junction boxes and weren’t all free air wiring, it was just the added wires for the bathroom light that wasn’t corrected which I corrected by adding romex wire and it cost me $300.00 for the material I brought since I thought it was going to be a big job and didn’t even use half of it so basically dude came here for 5 min and tried to scam me out of $1,500.00 expecting me to be super gullible and just hand it over without any explanation needed besides illegal wiring. I was actually expecting to become a loyal customer if all went well and would have given more business because it’s not that I can’t afford to spend that kind of money, I just don’t like it when I’m being quoted by a greedy douche bag. I’ll call George Brazil before I reach out to these guys sorry but not sorry.

17:53 18 Jan 23

This company is #1 when it comes to being responsive, on time, always get the job done with precision!

00:07 18 Jan 23

Very knowledgeable and professional electrician, analysed and repaired breakers and made recommendations for future work to keep system operating optimally. Explained all work in plain language.The office was so helpful as well.

20:29 11 Jan 23

I couldn't be happier with this company! Everyone I dealt with were professional, courteous and knowledgeable. David did an outstanding job on the repair. Thanks again!

17:28 10 Jan 23

John did an excellent job clearing up issues in our electrical panels. He was on time, professional and efficient.

15:07 10 Jan 23

Christian came in, did a quick analysis to determine the problem and was able to fix it quickly.

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