Testimonials – Air Conditioning Articles
“Kirk is a amazing tech and great person always provides great service”
Continue Reading“John Areikat provided exceptional service explaining how each thermostat works and helping with installation of the app on my phone. Later Daniel stopped by to fix a plate that was not screwed in properly on the air handler. Each person I talked to was polite and helpful.”
Continue Reading“Always great with customer service”
Continue Reading“Jim came out for the spring maintenance and system check on our Trane units before the temps start heating up. He looked into an intermittent issue we were having on one unit and was able to catch it and diagnose the issue. Really appreciate having Mason's experts maintain our variable speed AC systems (we love…
Continue Reading“John was really great! In addition to the service I asked him to open and jar and he was happy to help at no additional cost.”
Continue Reading“Dion was terrific. Very professional and thoroughly checked our new installation of 3 HVAC units and carefully and completely explained to us how to work with new control thermostat. Very pleasant and informative. I am very impressed with the technicians that have visited our home in Desert Mountain.”
Continue Reading“John was very professional yet friendly as well. Everything was explained. Great job”
Continue Reading“Travis was great for service and my toddler grandchildren!”
Continue Reading“I’m sold on Mason!”
Continue Reading“Just a note to let you know how pleased I am with the service provided by John A. He definitely would rate a 5 on your scale with 5 being the highest. John is a valuable asset to your company because of his knowledge, dependability, customer oriented service, and expertise. He is the reason I…
Continue Reading“I enjoyed Mike working here yesterday. He was very efficient, personable, kind, gentle, and seemed efficient. Explained things well!”
Continue Reading“HVAC tech Tristin was excellent. Tech explained everything very well and was courteous. The service could not have been better, it was all great.”
Continue Reading“I wanted to say I’m not a person to do Google reviews, I don’t like doing that, but the tech who was here, Tristan, was great! Your guys are always great but he was even better. Like he was phenomenal and went out of his way. I mean he had a paint brush and he…
Continue Reading“AC died during high temps. Senior Service Tech, Jim, arrived and literally saved the day. He took one look, saw the problem, explained what he was going to do and why, and did it. He was courteous, friendly, and didn’t waste any time. The call center crew were equally caring in helping me get the…
Continue Reading“Jim was terrific- he's knowledgeable, friendly and customer focused!”
Continue Reading“Quick, friendly and courteous service. Sam did a great job! We will definitely recommend and when needed will call Mason! Thank you”
Continue Reading“This was our first service with you as our last company we were very loyal to for 16 yrs became disloyal to their customers, so we switched. Referred by our neighbor who has used you for years. Triston was very knowledgeable and we are very happy with the maintenance check. We have a new regular…
Continue Reading“Professional, friendly, and expedient. He went beyond to accommodate our family. Thank you!”
Continue Reading“Showed up on time, very considerate and knowledgeable. Very satisfied 😊”
Continue Reading“Great service, on time and the technician was very helpful and polite.”
Continue Reading“They came when they said they would and they were clean and professional. Great service.”
Continue Reading“Excellent service company, great communication, prompt on the job, very professional. Excellent overall.”
Continue Reading“Mason Pro arrived at my home on time, ready to work and stayed until the job was completed (about 6 hours). Mike was very knowledgeable and did a great job and now my air conditioner works! I would highly recommend Mason Pro and will be hiring them in the future when the need arises. Thanks…
Continue Reading“Response was timely and extraordinarily speedy due to the time of day. The technician was professional and courteous.”
Continue Reading“AC went down during record extreme heat. No appointment available the day of call at 4pm. Appointment set for after hours next day. Received a call 15 minutes later and was able to squeeze in after hours same day. Kurt arrived before 6pm with a very courteous and professional attitude. Even though he had most…
Continue Reading“As consistently excellent service, a very knowledgeable service technician who took his time to correct the issue”
Continue Reading“Our usual a/c repairman retired and we didn’t have anyone else in mind. Since it was late in the evening, we called a trusted friend who referred us to Mason Pro Services who they have used previously with a good result. I prefer family owned local business and got exactly what I was looking for…
Continue Reading“Amazing experience from start to finish! Everyone we worked with from this company was knowledgeable, friendly, and honest. I would highly recommend Mason for all service needs.”
Continue Reading“Friendly, on time, helpful, knowledgeable”
Continue Reading“Kudos to Sherome. He did a great job with our commercial AC and evap cooler repairs. Excellent customer service. Sherome carries himself very well.”
Continue Reading“Absolutely the best service tech that I’ve ever had the opportunity to service my a/c ‘s. Polite, knowledgeable and well mannered. It was definitely a white glove service. I hope Mason Pro recognizes the treasure they employ . Couldn’t have been more pleased.”
Continue Reading“Great company, Honest fair service! Will and have recommended to all my friends!”
Continue Reading“Jim Emmons was extremely helpful and courteous. He answered my questions in terms I could understand”
Continue Reading“Service tech did a great job”
Continue Reading“Kirt was very personal and professional. He represents Mason well!”
Continue Reading“Even though we started an hour and a half late, James and Johnathon did not try to hurry the install at all. They took their time to ensure that things were done correctly. They even caught one of their own mistakes that could have resulted in serious piping and other damage. They were courteous and…
Continue Reading“Their salesman explained all the system choices and answered all my questions and concerns so I could choose the right system. Their installation crew was very careful with my house and performed an excellent installation. The supervisor follow up explained all the app capabilities of the system.”
Continue Reading“Alfredo took the time to explain everything to me. He did a great job.”
Continue Reading“There is a reason I continue to use Mason for all my AC maintenance and repair needs. The reason is the people, like Quentin who serviced our AC units today. Hard working, honest, attention to detail, great customer service with excellent knowledge of our AC units. He is just a great example of what I…
Continue Reading“Wonderful service! The customer service team was transparent, quick to respond and friendly throughout the process. Dereck fixed our problem quickly and was incredibly kind in helping us navigate the AC related issues. We were very happy and will use the services again if needed.”
Continue Reading“Derek & Mike, the techs from Mason did a good job. They were on time and did a thorough job. There was a complete report on our system when the completed their work.”
Continue Reading“Jim Emmons was very expert in analyzing and replacing a board which was a controller to refrigerant in the system. It is great to have the Trane air conditioner operational as we go in to the summer months!!!!!! Also everyone I have met from this company is very personable and easy to communicate with. Jim…
Continue Reading“The technicians are always polite and don’t leave a mess.”
Continue Reading“Glad to have Brian as our service technician for our AC condition. He does a great job and does explain everything very clearly to me. I am thank you Mason.”
Continue Reading“Mason AC company is a company that you can depend on when your AC is down and out, they have great Service”
Continue Reading“Since you installed the Trane air conditioner over 10 years ago, you have been maintaining it! Mark Emmons has been one of the key players in trouble shooting problems on this equipment and has done an admirable job. Also everyone at Mason has been very personable. With the hot season looming, I am hoping that…
Continue Reading“Jim came out today to do our yearly inspection before it gets warm out. He was absolutely fabulous. Very knowledgeable, respectful, and kind. He answered all of our questions and concerns. I 100% recommend Mason Pro Services!”
Continue Reading“Got here before scheduled time and was very thorough! Unfortunately we have a 10 year old air conditioner and it needs to be replaced!”
Continue Reading“Jim was extremely pleasant and checked my entire system. He provided some recommendations on things I could do to improve my system, but was not pushy in anyway. Very good experience!!!”
Continue Reading“Quentin was very respectful, knowledgeable, and thorough. He took the time to educate me whenever I asked a question and even pointed out a few “Good-to-know’s” that every homeowner should be aware of. Quentin was definitely a positive in a day full of negatives. Thank you Quentin!”
Continue Reading“Excellent service provided by Mason Pro Services. Quentin Davis was very knowledgeable and professional. Treated us very respectfully. We had previously called another company who had excellent rating since our Thermostat was not working. They installed new one during summer so it was set on cold and it was working fine. During winter we try…
Continue Reading“Jim knows his business”
Continue Reading“We highly recommend Mason Pro Services! We needed a new heating air conditioning unit so we immediately called Mason Pro Services as we had used them in the past and knew they were an honest, efficient company with an A+ rating with BBB. We requested that Challen come to our home to help us decide…
Continue Reading“I had a great experience with the techs that came out to install my new Trane unit. They were punctual, thorough, and professional in every aspect of the job. Not only did they do the minimal in getting my system set-up, but they also took the time to inspect anything not included in the install…
Continue Reading“We love Joe Calo! He has been our Comfort Consultant since we moved to Sun Lakes 9 years ago. Thank you Joe and Mason Pro Services. Our go to for heating/cooling, plumbing and electrical.”
Continue Reading“It was a lucky day for us when we contracted with Mason. Our Trane A/C decided to malfunction leaving us with no air smack dab in the middle of an Arizona summer. Through our friend Jim E. (a Mason employee) we made the call, met with the greatest sales rep Joe Calo and within 24…
Continue Reading“So glad we chose Mason Pro Services . Jim E is awesome. Very professional, explained items in detail I could understand. Will definitely be using Mason again!”
Continue Reading“Jim Emmons earns 10 out of 10. He performed maintenance cleaning & technical service on two Trane units. He answered every question helpfully. I enjoyed speaking with him. He has been doing this got 34 years and has kept up with technology! I will ask to have him assigned to my home in the future!…
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