We’re Looking For Pro Service Representatives

Are you someone who is passionate about what they do every day? Can you build relationships with our customers to provide a superior experience? We are looking for ambitious, intelligent, hard-working, fun people! If you are passionate about helping others, understand technology, are not afraid of a challenge or two, and have a desire to push yourself to your maximum potential, our Professional Customer Success team is where you belong!

As a Pro Customer Success Representative, you will:

  • Greet and introduce customers to Mason Pro Services through inbound telephone communication as well as third-party digital / technology resources for all business units.
  • Provide an amazing customer experience from start to finish, developing relationships that build rapport and repeat business.
  • Guide and educate customers regarding products and services offered through the business units.
  • Follow up with customers regarding their product and / or service needs.
  • Cover areas in your Pro Service Team when necessary allowing forward movement to achieve success.
  • Juggle multiple tasks on a daily basis in a fast-paced work environment.
  • Strive for perfection with everyone’s best interest in mind.
  • Encourage success and welcome change.
  • Focus on individual accomplishments as well as accomplishments through teamwork and unity.
  • Complete additional duties as assigned.


  • 1-3 years’ experience in a service setting is a plus but not required. We’re happy to bring the right candidate on and provide the necessary training.
  • First-rate customer service skills.
  • Organized with the ability to multi-task in a fast-paced work environment.
  • Strong written and verbal communication skills.
  • High School Diploma or equivalent.

Job Details:

  • Full-time Monday – Friday
  • Some Saturday Rotations may be required
  • Background check and pre-employment drug screening
  • Starting wage varies depending on experience


All information provided to us is held in strict confidence and will never be shared with anyone other than those directly in charge of hiring. In the event that you are considered for a position, a background check and drug test will be required before moving forward with the hiring process.

  • Basic Information: